• Field Service Engineer

    Job Locations SG-Kallang
    Posted Date 1 month ago(4/22/2018 11:47 PM)
    Requisition ID
    2018-1894
    Category (Portal Searching)
    IT
  • Overview

    Black Box Corporation (NASDAQ (US): BBOX) is a leading technology solutions provider dedicated to helping customers worldwide to design, deploy and manage Edge solutions.  Black Box offers advantages not found anywhere else in the industry:  the broadest portfolio of solutions, a global footprint and deep technical resources.  This is your opportunity to join a worldwide market leader.

    Responsibilities

    • Respond to service calls and complete work orders for moves, adds, changes (MAC) and deletions, and repairs in one or more product lines.  
    • Receive, plan, and prioritize jobs/work orders via centralized resource management in his/her territory on daily basis.
    • Install voice and recorder systems.
    • Upgrade and patch system applications and software.
    • Propose and implement hardware and software upgrades that will improve the performance and reliability of the network systems.  
    • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing and payroll, work order progree & completion, time and materials for client SLAs, etc.  

    Qualifications

    • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.
    • At least 1 year of working experience in the related field and knowledgeable in Linux and VMware systems.
    • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
    • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision. 
    • Thoroughness in accomplishing a task through concern for all the areas involved no matter how small.  Monitors and checks work or information and plans and organizes time and resources efficiently.  
    • Provides high quality services, processes, programs, and products while consistently seeking ways to improve outcomes and enhance service.  Takes a problem-solving approach when faced with challenging or difficult situations.  

     

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