• Field Service Engineer - SG

    Job Locations SG-Kallang
    Posted Date 2 weeks ago(11/1/2018 10:39 PM)
    Requisition ID
    2018-2245
    Category (Portal Searching)
    Global
  • Overview

    Deliver telephony (voice and IP telephony) solutions to support existing product and service functionality and multi-platform integration at client locations.  Perform day-to-day field installation, service, programming, testing and troubleshooting of PBX and VOIP voice systems (Ex. Avaya, NEC, Mitel, Cisco, Shortel, Unify, etc.).  Instruct manufacturer NOC and support personnel for more complex applications as needed.

    Responsibilities

    • Respond to service calls and complete work orders for moves, adds, changes (MAC) and deletions, and repairs in one or more product lines.  
    • Receive, plan, and prioritize jobs/work orders via centralized resource management in his/her territory on daily basis.
    • Install voice and recorder systems.
    • Upgrade and patch system applications and software.
    • Propose and implement hardware and software upgrades that will improve the performance and reliability of the network systems.  
    • Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing and payroll, work order progress & completion, time and materials for client SLAs, etc.  

    Qualifications

    • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication) or equivalent.
    • At least 1 year of working experience in the related field and knowledgeable in voice technologies, networking, Linux, and VMware systems.
    • Strong customer/client service orientation with effective communication and interpersonal skills, including tact and diplomacy.
    • Proven skills in reliability and dependability demonstrated through completing tasks on time and with minimal supervision. 
    • Thoroughness in accomplishing a task through concern for all the areas involved no matter how small.  Monitors and checks work or information and plans and organizes time and resources efficiently.  
    • Provides high quality services, processes, programs, and products while consistently seeking ways to improve outcomes and enhance service.  Takes a problem-solving approach when faced with challenging or difficult situations.  

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